Privacy Policy

1. Collection of Information from Users

We receive process and store information about you, such as:

1. Your e-mail address, name, address, postal code, birth date, preferences, gender details, and telephone number.
2. In this regard, we may also record conversations and archive correspondence between users and the representatives of the Platform (including additional information, if any) in relation to the services for quality control or training purposes.
3. In connection with any communication or transaction and payment services or any other services that you may avail using the Platform, any information, including but not limited to, bank account numbers, billing and delivery information, credit/debit card numbers and expiration dates ("Account Information") may be collected by such Payment Aggregator only to the extent permitted/mandated by applicable laws, among other things, to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Platform. Upskill SMEs Platform on a standalone basis does not store any payment related information pertaining to Users.
4. Certain other information like your choice to provide further information pertaining to preferences, account settings, reviews, ratings, or any other information provided to us through our service, or elsewhere.
5. Users may also choose to delete or deactivate their accounts on the Platform. We will evaluate such requests on a case-to-case basis and take the requisite action as per applicable law.
6. In this regard, please note that information sought to be deleted may remain with us in archival records for the purpose of compliance of statutory enactments, or for any other lawful purpose. Therefore, users are requested to carefully evaluate what types of information they would like to provide to us at the time of registration.
7. Users, clients and subject mater experts who have registered themselves on the platform idemnify Upskillsmes people advisory and platform from any legal litigation for utilising the personal details & information except payment details for the relevant purpose as deemed fit.

2. Information Collected Automatically:

The following information is collected about you, your use of our service, the devices used to access our service, and it includes the following:

1. Your activity on our Platform, which would include your search history within the Platform, your search inputs within the Platform, services or products viewed over the Platform, profile visits within the Platform;
2. Your interactions with our customer support via various support channels like e-mails, messages, calls;
3. Information collected by other technologies, also including but not limited to advertisement data;
4. Device IDs and other unique identifiers like IP address, browser type, version, network service provider details;
5. Device and software characteristics including types and configurations, connection information, statistics on page views, URLs with time stamp;
6. Service support and payment/ subscription transaction history.

3.Use of Information Collected by Us:

In order to offer you enhanced use of the features of our Platform, We use your information for the following activities :

1. Process your registration, and provide you with your login account details;
2. Process your orders and payments in respect of our services;
3. Provide an efficient medium to facilitate communication and business growth between Users using the Upskill SMEs Platform. Users shall be able to strategize, identify their business growth, approach third parties with business proposals and utilize various parameters available on the Platform to maximize the commerciality of their businesses, based on certain algorithms arrived after utilization of information/data collected by us to the extent mentioned herein.
4. Providing User with customer service and responding to User(s) queries, feedback, claims or disputes;
5. To offer you certain types of services, free trials, and other applicable offers based on your eligibility;
6. To offer you relevant contextual advertisements wherever applicable;
7. To connect with you via emails/ phone calls for feedbacks regarding the Platform;
8. To record the phone calls for quality purposes and future references with intent to enhance customer experience on the Platform.

4. Sharing and Disclosure of Information

1. While the Platform is the recipient of your Personal Information or Sensitive Personal Information, we may allow access of this information to various third parties with whom Upskill SMEs, has direct legal and confidentiality binding and such data shall stay with them only for limited purpose and period for the processing and storage of information, provision of account to you, provision of customer support, content development and delivery, and other purposes as identified in the Use of Information Collected By Us section to this Policy. To the extent possible and practicable, we shall on a best effort basis enter into confidentiality arrangements with such third parties.
2. We may also from time to time engage various service providers to perform services on behalf of us enabling us to provide you services better. Such services may include, communications, advertising, infrastructure and IT, payment gateways processing payments, customer support, data analytics, conduct customer surveys, geo tagging/ location-based content.
3. Upskill SMEs shall on the best effort basis ensure that such service providers adhere to a similar standard of data protection and security that we have agreed to under this Privacy Policy. However, at no point of time shall we be responsible for the privacy practices of such third-party entities.
4. Upskill SMEs and our service providers may be required to disclose and otherwise use your personal and other information where we or our service providers reasonably believe that there exists the need to disclose to-
   • Meet or satisfy any applicable law, regulation, governmental request, or, legal process;
   • Enforce the agreed Terms of Use;
   • Address and investigate any illegal activities, which may also include financial fraud, any security or technical issues;
   • Protect itself against any harm, misuse, of the property or safety of its users and the public, as required or permitted by law

5. Personal Information:

1. “Personal Information” refers to any information that relates to a natural person, which when coupled with information available on the website, either directly or indirectly, is capable of identifying the person concerned.
2. “Sensitive Data/Personal Information” refers to the personal information pertaining to the “user”, such as login id and password, payment information, sex of the user, and biometric information, along with any information voluntarily provided to or received by the website from the “User”. However, any information related to the user that is available in the public domain, any data/ information relating to an individual that is freely available or accessible in the public domain/ furnished under the Right to Information Act, 2005 or any other governing law in question, shall not qualify as Sensitive Personal Data or Information. An unregistered user may avail certain limited information and services on the website. To avail of all the services available on the website, a user must register with the website by creating an account on the website, as a part of which the website shall collect personal information from them, hereinafter called as user information, which shall include –
   • Name;
   • User ID;
   • Email address;
   • Address;
   • Gender;
   • Age;
   • Phone Number;
   • Password chosen by the User;
   • Valid financial account information; and
   • Other details as the User may volunteer.
3. Information associated with the use of the site: The activity of users on the website shall be tracked and collected. Such activity includes but is not limited to pages of the website that were visited, the sequence in which they were visited, what time they were visited, and the geographical location from which they were visited. Further, the website may also keep track of the Internet Protocol (IP) address of each User's computer (or the proxy server through which the User accessed the World Wide Web), User's computer operating system and the type of web browser the User is using as well as the name of User's ISP. The Website uses temporary cookies to store specific data (that is not Sensitive Personal Data or Information) which is used by the website and its service providers for the technical administration of the Website, research and development, and User administration.
4. The website, in addition to the information procured from the user at the initial registration stage, may request future optional information from the user by conducting user surveys to maintain the website better, and deliver personalized information to the user. The compliance of the same will be at the behest of the user. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.
5. When a user accesses third-party applications or websites through our website, their data from the third-party application gets shared with us. Such information may include text/images of personal data made available to us through such third party websites/applications.

6. External Links:

1. Any third-party links appearing as advertisements/electronic communication that show up on the website are not controlled by or affiliated to or connected to the Website in any form unless expressly mentioned in this security policy.
2. Any user who accesses such third-party links does so at their own risk and cannot hold the website liable for any wrong suffered due to practices of such third-party entities.

7. Security Mechanism:

1. We implement industry-standard physical, technical, and administrative measures to ensure the confidentiality and security of your Personal Data. Disclosure to third parties is strictly limited to circumstances delineated in this Privacy Notice or as necessitated by extraordinary situations, such as imminent physical threats, in accordance with applicable law.
2. Given that the Internet is not a completely secure mechanism, we cannot guarantee the security of users' Personal Data, as there is a non-negligible risk that an unauthorized third party may circumvent our security protocols or intercept your data during transmission.
3. It is the User’s responsibility to protect their login credentials so as to prevent unauthorized third-party entities from accessing the website.
4. The website guarantees that any third party to whom the User’s data is disclosed will undertake the same security measures taken by the website to ensure the protection of the User’s Personal Data.

8. Rights of Users:

1. At all times, you have the right to access your personal information, or update, or correct the personal information we hold about you. This can be easily done by you through the “Profile” section; available at the Platform which empowers you with multiple information about your account, which may relate to your contact information, payment information, and several other relevant information about your account. To access this section, and make the relevant changes, you must be logged into your Account
2. Where you have any questions, or wish to make additional requests, you may write to our support team. We strive to respond to any requests made with the specific exercise of data protection rights available under various applicable data protection laws. We retain information as required or permitted by the applicable laws or regulations, including to retain your choices and preferences, for billing purposes, and to meet and fulfill other requirements as specified in this Privacy Policy. Reasonable measures are made to destroy or to remove identifiers in a secure manner when it is no longer required to be retained with us.
3. If you no longer wish to receive certain communications from us via e-mail, messages, you can unsubscribe to the same by clicking on the unsubscribe option in the e-mail communication received from us. Please note that you cannot however, unsubscribe to service related correspondence made by us to you, such as messages regarding your transactions, subscriptions. You can also choose not to receive any push notifications, as may be enabled on your devices; this can be done through your device settings.

9. Children

1. You must be 18 years of age or older to subscribe to our services. In jurisdictions, where the age of majority is older than 18, in such case, you must satisfy such requirement to become a member.

10. Cookies and Advertising

1. A "cookie" is a small amount of data that is sent to User’s browser and stored on User’s device. If User does not deactivate or erase the cookie, each time User uses the same device to access the Platform, our services will be notified of User visit to the Platform and in turn Upskill SMEs may have knowledge of User visit and the pattern of User’s usage.
2. We and our service providers use cookies and other technologies, such as web beacons, as well as several advertising identifiers for several purposes. This is done to understand the users better and offer you with tailored marketing and advertising services. If you do not consent to the use of cookies, use of similar technologies by us, you may at any time adjust your browser settings and delete or disable such cookies. However, this may result in the absence of tailored or user interest based advertisements

11. Changes in Privacy Policy

1. The privacy policy of the website is reviewed and updated periodically. Any change/modification in the privacy policy will be effective immediately from when such change is officially posted on our website. A notice of a change in privacy policy shall be posted on the website and a reasonable time for perusal of such changes will be provided before the changes are implemented. The users are advised to periodically check the website to not miss out on any notice so published. Such change in privacy policy may be communicated through an official email along with a notice published on this website. The users shall have the right to withdraw their consent if they do not agree with such changes and can withdraw from the website before the changes are effectively implemented.
2. If the user does not wish to accept any changes made to this Privacy Policy, the user may cancel their use of our services.